Privacy Policy

1. Information We Collect

Information You Provide Directly

• Name and contact information when you contact us (email, WhatsApp)
• Payment information processed through our payment providers (we do not store card numbers)
• Messages and communications you send us via WhatsApp or contact forms

Information Collected Automatically

• IP address and approximate geographic location (country-level, via Cloudflare)
• Browser type, operating system, and device type
• Pages visited, time spent, and click patterns (via Cloudflare Web Analytics — cookieless)
• Referring URLs and search terms

Cookies & Local Storage

We use browser localStorage (not traditional cookies) to remember dismissed notifications and cache your geographic region for performance. We do not use third-party advertising cookies or tracking pixels. Our analytics are provided by Cloudflare, which does not use cookies or fingerprinting.

2. How We Use Your Information

• To process and fulfil your IPTV subscription orders
• To send you service credentials and technical support
• To respond to your enquiries and support requests
• To improve our website, content, and service offerings
• To display region-relevant pricing and information (using country-level IP data only)
• To comply with legal obligations

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

• Payment processors (PayPal, card processors) — to complete transactions. They have their own privacy policies.
• Cloudflare — our CDN, DDoS protection, and analytics provider. Data is processed under their privacy policy.
• Legal requirements — if required by law, court order, or government authority.

4. Data Security

We implement industry-standard security measures to protect your information. Our website is served over HTTPS via Cloudflare's global CDN with DDoS protection. IPTV credentials are transmitted only through encrypted channels. We do not store payment card numbers — all card transactions are handled by PCI-compliant payment processors.

5. Data Retention

We retain your order and contact information for as long as necessary to fulfil your subscription and comply with legal obligations (typically up to 2 years after subscription expiry). You may request deletion of your data at any time by contacting us via our contact page.

6. Your Rights (GDPR & Privacy Rights)

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your personal data ("right to be forgotten")
• Portability — receive your data in a machine-readable format
• Objection — object to processing of your data for certain purposes

To exercise any of these rights, contact us via our contact page or message us on WhatsApp. We will respond within 30 days.

7. Third-Party Links

Our website contains links to third-party websites (e.g., Wikipedia, app stores, sports sites). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

8. Children's Privacy

Our service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided personal information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions, data requests, or concerns, contact us via our Contact page or message us on WhatsApp.